Frequently Asked Questions


Do I need to make an appointment for an estimate?


No, you do not need an appointment for an estimate! We understand that car accidents and unexpected repairs can happen at any time. That’s why we offer the convenience of walk-in estimates during our regular business hours.

Our friendly and experienced staff is here to assist you with your estimate needs from Monday to Friday, between 7:00 AM and 4:30 PM. Simply drop by our shop during these hours, and we’ll be happy to write up your repairs and provide you with a detailed estimate for the necessary work. We’re committed to making the process as smooth and hassle-free as possible for our valued customers.

If you have any questions or need further assistance, feel free to contact us during our business hours, and we’ll be ready to help you with your automotive repair needs.


What do I need to bring when I come in for repairs?


Getting repairs set up is a straightforward process, and we aim to make it as easy as possible for you. When you visit our body shop for the first time, here are the most important things to bring:


1. Your Vehicle: It’s essential to have your vehicle with you so that our team can perform a thorough assessment of the damage and provide an accurate estimate. Having your vehicle on-site allows us to evaluate the extent of the repairs needed and ensure that we have the necessary parts and equipment to get the job done efficiently.

2. Claim Number: If your vehicle’s repairs are being covered by an insurance company, please bring the claim number that authorizes the repairs. This claim number is crucial for us to coordinate with your insurance provider and streamline the repair process. It ensures that we have the necessary information to proceed and helps expedite the repair work.


That’s it! With your vehicle and the claim number from your insurance company, we can usually take it from there. Our experienced team will work diligently to get the ball rolling and restore your car to its optimal condition as quickly as possible. We’re committed to making the repair process hassle-free and ensuring your satisfaction with the results.


What’s the difference between OE and Aftermarket parts, and why does D-Patrick prioritize OE parts?


At D-Patrick, we understand the importance of quality and safety when it comes to repairing your vehicle. Here’s a breakdown of OE (Original Equipment) and Aftermarket parts, and why we prioritize OE parts:

  • OE Parts (Original Equipment): These are parts manufactured by the same company that made your vehicle. They are designed to meet the exact specifications and standards of your car’s manufacturer. OE parts are known for their quality, precise fit, and compatibility with your vehicle.
  • Aftermarket Parts: Aftermarket parts are produced by third-party manufacturers and can vary in quality. While some aftermarket parts can be a more affordable option, they may not always meet the same level of quality and precision as OE parts.


Why We Prioritize OE Parts:

  • Safety: Your safety and the safety of your vehicle’s occupants are our top priorities. OE parts are designed to provide the best performance and ensure the original safety standards of your vehicle.
  • Quality: OE parts are known for their superior quality and durability. By using OE parts, we can guarantee that the replacement components will match the original ones.
  • Compatibility: OE parts fit perfectly with your vehicle, reducing the risk of installation issues and ensuring your car’s performance remains as it was before the accident.
  • Pre-Loss Condition: We are committed to getting your car back to its pre-loss condition. Using OE parts helps us achieve this goal by maintaining the integrity and value of your vehicle.
  • Price Matching: While OE parts can be more expensive, we understand your concerns about cost. At D-Patrick, we do our best to price match with our OE vendors whenever possible, ensuring that you receive quality parts without breaking the bank.


In the event that an insurance company prefers aftermarket parts, we advocate for the right to use OE parts to guarantee your vehicle’s optimal condition and your peace of mind. We believe in transparency and ensuring you are fully informed about your repair options, so you can make the best choice for your car.


What kind of warranty does D-Patrick offer on their paint and labor services?


D-Patrick provides a lifetime warranty on all paint and labor performed on your vehicle at our repair facilities. We are committed to ensuring your vehicle is restored to its pre-accident condition, and we even strive to make it better. We conduct a thorough inspection after every repair to guarantee the quality of our work.


If, at any time after you’ve taken back possession of your vehicle, you notice any flaws or have questions, please don’t hesitate to reach out to us directly. We take pride in standing by our work and are dedicated to ensuring 100% customer satisfaction.

Drop Off Information


Rental Cars

We’ve Got You Covered: If your insurance is providing you with a rental car, there’s no need for you to worry about extending the rental yourself. We’ve got that handled for you! When your allocated rental period is about to end, an Enterprise associate will reach out to us for an update on your car’s repairs. We’ll extend the rental on your behalf, ensuring a smooth transition. Most insurance rental policies typically cover up to 30 days. If we approach that 30-day mark while your vehicle is with us, we can discuss alternative transportation options while we put the finishing touches on your car.



Stay Informed: Our cutting-edge estimating system automatically sends you updates as your vehicle progresses through the repair process. You can choose to opt out of our text service at any time by simply texting “STOP.” While these text updates are convenient, please note that they might not always be 100% accurate. Rest assured, we make it a priority to call each customer at least every other day to provide you with the latest repair updates. However, you can reach out to us anytime you have questions or want to discuss any aspect of the process. Your peace of mind is important to us, and we’re here to ensure you feel well-informed throughout the journey.


After the Repair

Our Commitment to Quality: D-Patrick proudly stands behind the quality of our work. We offer a lifetime warranty on all labor and paint, unless specifically noted upon the completion of the original estimate (as may be the case with certain CUSTOMER PAY jobs, like rust repair). If you ever feel that something was missed or doesn’t meet your standards, we would love to hear from you so we can make it right. If you haven’t opted out of our text updates, you’ll also receive a survey asking about your experience with us. High scores are always appreciated and help us secure more partnerships with insurance companies.

Get in Touch

Your Questions, Our Answers: At any point before, during, or after the repair process, please don’t hesitate to reach out to us. We’re here to assist you.


Thanks! – Bo Fry

D-Patrick Body and Glass

Direct Line: 812-437-7406